Kopiiki
The customer
A company dedicated for more than 40 years to the reprographics and business printing sector, serving customers throughout Europe by supplying equipment and consumables on a leasing and renting basis.
The client approached us to help them automate their processes and support them in their international growth.
Our approach
The project was analysed globally to offer an integral solution that would centralise and optimise each of the company's processes. The result was the creation of Kopiiki, a platform that automates a large part of the client's business model, facilitating its management and growth.
An agile methodology based on constant communication with the client was used for the development of the project.
The project was divided into phases that were prioritised; new functionalities were developed and implemented frequently. In this way, new tools were available to the client on a regular basis and could be improved based on their use and the changing needs of the market.
The project
Kopiiki allows you to manage a large part of the client's business model. Some of the main functionalities are:
- Monitoring customers' printers and photocopiers in real time. Kopiiki automatically checks the status of these machines, located anywhere in the world, to know when toner needs to be replaced or maintenance work needs to be carried out.
- Automation of orders and shipments. The platform is able to order the consumables a machine needs from the most suitable supplier and send them to the customer before they even know they will need them.
- Maketplaces. Using the company's know-how, business intelligence and customised tools, the client expanded its business model by starting operations on marketplaces such as Amazon and PCComponentes. Kopiiki allows the automation of the stock and prices of the client's product catalogue on these marketplaces, as well as the automatic order process: Request to the supplier, delivery to the client, invoicing, notification of trackings, etc.
- Invoicing, administration and accounting. Kopiiki includes all the necessary functions to manage the global invoicing of the company automatically, with real-time connection to accounting and banking systems, facilitating the administration work.
The results
The project, which began in 2019 and continues to this day, has enabled the company to optimise its management and boost its growth.
From an internal point of view, the tools developed have led to a considerable improvement in performance and productivity. Automating processes has allowed the company to extend its reach and scale its business model without the need to increase its staff.
Kopiiki has made it possible to centralise information and processes, making them accessible to the entire team. As it is a cloud platform, the whole team can access it from any device and has access at all times to the improvements that are continually being incorporated.
From the external point of view, customer service has been improved, avoiding face-to-face visits, providing service before the customer requests it and improving communication.
The project is still under development today as the company has a philosophy of continuous improvement and growth.
For us, participating in this project is a luxury as it allows us to face new challenges every day and develop unique tools in the market together with a company with a unique entrepreneurial spirit.
